Information about us
www.catchingrainbowsfertility.co.uk is a site operated by Wright Creative.
Catching Rainbows, is a partnership whose trading office is Unit 5, Gibbs Marsh Farm
Units, Stalbridge, Sturminster Newton, Dorset DT10, 2RU.
In these terms, unless the context requires otherwise:
“Goods” means the goods which we supply in accordance with the Terms;
“Order” means a purchase order in respect of the Goods issued to us by you.
Catching Rainbows reserve the right to change The Terms from time to time. Any such changes will take effect when posted on to the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms.
Catching Rainbows may from time to time make available services on the shopping pages of this Website which require registration. Information that you provide on the shopping pages of this Website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Subsequent access to such services shall require input of appropriate account and password details (“Login Details”). You are responsible for maintaining the confidentiality of your Login Details and any activities that occur under your account. Catching Rainbows shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your Login Details. In the event that you have any concerns regarding your Login Details or become aware of any misuse then you should inform us immediately by contacting our support team at firstname.lastname@example.org. Catching Rainbows may deactivate your account at any time which will mean that your Login Details will no longer provide access to your account. Catching Rainbows will let you know if it does this using the contact details you provided.
Accessing & website changes
We aim to update our site regularly, and may change the content at any time. If the need arises, we reserve the right to withdraw or amend the service we provide on our site, or to close the site indefinitely without notice. We will not be liable if for any reason our site is unavailable at any time or for any period, and if any of the material on our site is out of date, we are under no obligation to update such material.
Warranties and Liability
Catching Rainbows has taken every effort to ensure it accurately represents its products, services and promotions. However, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. Any testimonials or examples used in the Catching Rainbows website or communications do not infer that these examples are promises or guarantees of same/similar results.
The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
This does not affect our liability which cannot be excluded or limited under applicable law.
In order to ensure that Catching Rainbows are able to hold a session booking for you, we regret that a cancellation fee may be incurred if the session is cancelled within 48 hours of the appointment. Unless there are exceptional circumstances, if a session is cancelled between 24 – 48 hours before the appointment, this will be subject to a 15% administration fee.
Any Skype or 1:1 booking cancelled within 24 hours of the appointment will be subject to 100% cancellation fee, unless there are exceptional circumstances.
Confirmation of acceptance of your Order will be sent by email once payment for the order has been received. All Orders whether placed on the Website or by another method, will be subject to our acceptance in accordance with the Terms. Should the order not be fulfilled in whole or in part, we will refund the overpaid amount to you as soon as reasonably possible.
Any offers for Goods at discounted prices, including those detailed on the Website, may be made available from time to time for you to Order (subject to our acceptance) for a limited period of time as stated in that offer.
All prices are displayed on the Website in pounds sterling and are inclusive of VAT at the prevailing rate charged in the UK.
Method of Payment
We accept VISA, Master Card, Switch or Maestro payment through a secure Paypal account. We may delay despatch until receipt of authorisation for payment has been provided.
We are unable to accept payment by cheque for orders placed on this Website.
Your Goods will be available for you to download within 24 hours of purchasing. If you experience any technical difficulties with downloading your Goods, please consult the Technical trouble-shooting section of The Website. If the problem continues, please contact us at email@example.com and we will ensure that you receive a response from our support team within 3 working days.
Catching Rainbows will take all reasonable precautions to keep the details of your Order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
If either you or we are in breach of the arrangements under these Terms, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an Order.
There are no refunds for Catching Rainbows services, products or memberships, except under exceptional circumstances.
Membership of any group or service provided by The Website is for a period of 12 months, unless otherwise specified. Membership is a recurring annual subscription. You can cancel it at any time, and still access the product / group for the year you have already paid for. In addition, by signing up to any group on The Website, you are obligated to abide by our community rules.
In order for Catching Rainbows to create membership services, it is not possible to permit shared membership arrangements.
There are no refunds for Haven membership.
Intellectual Property Rights
Unless otherwise specified the copyright in the contents of all the pages in this Website are owned by or licensed to Catching Rainbows. Unless otherwise specified, the authors of the literary and artistic works in the pages in this Website have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.
Except as stated in this condition, the contents of this Website may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, posted, re-posted or transmitted in any form or by any means without the prior express written permission of Catching Rainbows. You may not distribute, display or copy any of the contents of the pages contained in this Website to third parties including, but not limited to, “caching” any material on this Website for access by third parties and “mirroring” any material on this Website. You may print the contents of an individual page of this Website for the purpose of private and personal non-commercial use.
We aim to deal with all complaints in relation to our services and products as effectively as possible. If you wish to make a complaint please contact us :
By email at firstname.lastname@example.org§
By post, please write to us with your complaint to:
Unit 5, Gibbs Marsh Farm
Dorset DT10 2RU
Please provide full details of the nature of your complaint, including the services or products purchased, your order number, your name, address, daytime telephone number, email address and any other information which you think will assist us in resolving your problem as quickly as possible. Our Support team will deal with your complaint as quickly as possible.
Catching Rainbows is registered with the Information Commissioner, and every effort is made to store securely personal information, both electronically and on paper, in accordance with the Data Protection Act 1998. Only staff members who need the information to perform a specific job are granted access to your personal information. The servers on which we store your personal information are kept in a secure environment.
Minimal essential case notes will be kept to assist support services. The information you share will be kept confidential and will not be shared with GPs or other individuals unless this is explicitly agreed with you in advance.
Please be aware that there are the following limits to confidentiality:
Catching rainbows staff have a professional obligation to breech confidentiality and inform the appropriate authorities if any information causes concern about an individual’s safety or about illegal activities.
Catching Rainbows staff work under supervision. This means that issues relating to sessions may be shared with each other, or with a clinical supervisor. Please be assured, that as the clinical supervisor is also bound by professional codes of conduct, your information will remain confidential.
Please note that as email is stored on third party servers, it may be advisable to discuss confidential matters via letter, phone or in person.
Cathryn Franks is registered with the independent health regulator, The Health and Care Professions Council, and is chartered by the British Psychological Society, and bound by their code of conduct and disciplinary procedures.
Lucy Coffin is registered with…
At Catching Rainbows, we take very seriously the importance of storing securely any information that you provide us. Our site currently uses Paypal to process payment on all orders and services to ensure the security of your payment and personal details.
Catching Rainbows will never ask you to send any financial details via email. If we require such details, for security reasons we will ask you to contact us by telephone. Should you receive an email claiming to be from Catching Rainbows requesting this kind of information please do not respond but contact us immediately.
Information collected may include:
Information that you provide to us when setting up or amending an account with us, placing an order, or by filling in any online registration form on our Website. For example, your name and email address.
Information which you voluntarily disclose to us by email, Skype, telephone, in person or other means;
Surveys. From time-to-time we may request information from our users via surveys for purposes of monitoring or improving the use and satisfaction of this Website. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information, and demographic information (such as post code, age).
Uses of the information may include:
Internal analysis purposes within our business
Creating and maintaining your account with us;
To administer and otherwise perform our obligations in relation to the goods and/or services which we have agreed to provide to you.
To provide updates and newsletters that you have requested, in respect of our products and services, including any marketing that you have requested from us, and to respond to queries which you may submit;
To ensure that content from our Website is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our Website where you have chosen to do so;
To notify you about changes to our Website;
To offer you products and services provided by us or other affiliate businesses.
Third parties who may use the information:
We may pass your data to third parties for the purposes of processing credit or debit card payments and processing your orders.
During the online ordering and/or registration process you may be given the opportunity to provide your consent to our contacting you to offer you promotional goods and services and/or a newsletter or general update on our products and services. No such contact will be made with you without such express consent having been given. Users who provide their consent and who no longer wish to receive information from Catching Rainbows may opt-out of receiving this by emailing us at email@example.com. Where you withdraw your consent to use of your personal information we will stop such use as soon as is reasonably practicable.
Correction/Updating of Personal Information:
If a user’s personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can easily be done by emailing Support Services at firstname.lastname@example.org
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.
We use “cookies” and we obtain certain types of information when your Web browser accesses our Website. Although we will not be able to provide you with a personalised experience at our Website if we cannot recognise you, we want you to be aware that these tools exist. If you do choose to register with us then you will be able to choose whether you wish cookies to be turned on or off.
Jurisdiction and Applicable Law
If you have any questions about material which appears on our site, please contact us at email@example.com
Thank you for visiting our site.